Warranty Policy

Congratulations on Your New Flooring

 

Thank you for choosing Floor Home Ltd. This Warranty Policy outlines the guarantees provided for our flooring products and installation services. This policy is provided in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

 

1. Warranty Coverage Summary

 

• Product & Service Warranty Period Coverage Scope
• SPC Flooring (Residential) 5 Years Manufacturing defects in materials and workmanship.
• CDF Flooring (Residential) 5 Years Manufacturing defects in materials and workmanship.
• All Flooring (Commercial) 1 Year Manufacturing defects in materials and workmanship.
• Installation by Floor Home Ltd 1 Year Defects in workmanship of the installation.

 

2. Critical Requirements to Maintain Your Warranty

 

To keep your warranty valid, the following conditions must be met:

 

• Professional Installation: The product must be installed by qualified professionals following the manufacturer’s written Our 1-Year Installation Warranty applies only if installed by Floor Home Ltd certified installers.
• Pre-Installation Inspection: The purchaser and installer are jointly responsible for inspecting the product before Check for any visible defects, correct type, colour, and dimensions. Installing products with visible defects will void the warranty.
• Sub-Floor Requirements: The sub-floor must be level within +/- 3mm over a 5m length. Failure to level the sub-floor properly voids the warranty.
• Acclimatisation: Goods must be acclimatised on the installation site prior to installation as per the manufacturer’s
• Environmental Protection:
  • Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause excessive drying, splitting, moving, warping, and colour This is not covered by the warranty. Use curtains or blinds to protect the floor.
  • Temperature Control: Ambient temperatures over 30 ° C can cause cupping, buckling, or warping, especially over plywood sub-floors. This is not covered by the

 

3. What This Warranty Covers

 

This warranty guarantees that the flooring products will be free from manufacturing defects in materials and workmanship for the specified periods under normal residential or commercial use.

 

4. What This Warranty Does Not Cover

 

This warranty shall not apply to damage or defects resulting from:

 

• Improper Maintenance & Care: Failure to follow the manufacturer’s recommended care, cleaning instructions, or use of improper
• Accidental Damage & Abuse: Scratches, gouges, scuffs, punctures, cuts, indentations, burns, or damage from furniture (without proper pads), high-heeled shoes, pets, accidents, or intentional
• Normal Wear & Tear: Loss of finish gloss over time and minor indentations consistent with normal
• Installation & Site Condition Failures:
  • Failure to follow manufacturer’s written installation
  • Failure related to subfloor moisture, structural changes, or building
  • Installation in inappropriate locations (e.g., outdoors, inside shower boxes).
• Environmental & External Factors:
  • Damage from exposure to sunlight, extreme heat, or
  • Damage from man-made or natural disasters (flooding, fire, earthquake, leaking plumbing).
  • Changes in colour due to sunlight
• Cosmetic Characteristics:
  • Natural variations in pattern, colour, grain, or gloss. The product’s decor replicates natural wood, and characteristics like mineral streaks and knots are normal and not
  • Any deformity that is not measurable or only visible at a certain
• Associated Costs: The warranty does not cover costs for the removal or replacement of cabinets, appliances, furniture, or other fixtures, or related labour costs beyond the repair/replacement of the defective product itself.

 

5. Warranty Claims Process

 

To make a warranty claim, please follow these steps:

 

1. Notify Us Immediately: Contact us as soon as you discover a potential defect at:
   • Email: floorhome2020@gmail.com
   • Phone: 0210618900
2. Provide Documentation: You must provide your original proof of purchase, a detailed written description of the defect, and clear photographic
3. Assessment: Our team will assess the claim, which may require an on-site inspection, to determine if the issue is covered under this
4. Resolution: If your claim is validated, the sole responsibility will be to, at our discretion, repair, refinish, or replace the defective portion of the product. If a remedy is not possible after a reasonable number of attempts, a refund of the product’s purchase price will be

 

 

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Contact Us

 

For any questions or to initiate a warranty claim, please contact us:

 

Floor Home Ltd

8 Fort Richard Road, Ōtāhuhu, Auckland 1062 0210618900

floorhome2020@gmail.com

 

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Disclaimer: This Warranty Policy is provided as a guide and does not limit your rights under the Consumer Guarantees Act 1993. For more information on your consumer rights, please visit www.comcom.govt.nz.